FAQ RETURNS & PRODUCT CARE
RETURN POLICY QUESTIONS
Q: What is your return policy?
We want you to love your Valla Cool purchase! We accept returns within 30 days of delivery for unworn, unwashed items with original packaging attached. Items must be in their original condition to qualify for a full refund.
Q: How long do I have to return an item?
You have 30 days from the date of delivery to initiate a return. We recommend trying on items as soon as they arrive to ensure you have plenty of time if an exchange or return is needed.
Q: How do I initiate a return?
Simply contact us at [your email] with your order number and the item(s) you'd like to return. We'll provide you with return instructions and a return authorization. Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Q: Who pays for return shipping?
For change-of-mind returns or sizing customers are responsible for return shipping costs. However, if there's a fault with the product or we sent the wrong item, we'll cover the return shipping - just contact us and we'll arrange it.
Q: Can I exchange for a different size or color?
Yes! We're happy to help with exchanges. Contact us with your order number and let us know what you'd like to exchange for. We'll guide you through the process. Please note that exchanges are subject to stock availability.
PRODUCT CARE QUESTIONS
Q: How do I care for my rayon party shirts?
Our Wild Night Party Shirts are made from beautiful rayon crepe. We recommend hand washing in cold water or using a gentle machine cycle in a garment bag. Hang to dry and iron on low heat if needed but we find there is no ironing needed if you hang to dry on hanger. Avoid harsh detergents to maintain the fabric's softness and color.
Q: Will the vintage wash fade more over time?
Yes, and that's part of the Valla Cool design philosophy! Our Weekend Walkshorts are designed to fade beautifully with wear and washing, creating a unique, one-of-a-kind look. Each pair develops its own character over time, making your shorts truly yours. Chlorine is not recommended as it ruins the print.
Q: Can I machine wash the walkshorts?
Yes! Our Weekend Walkshorts are durable and machine washable. We recommend washing in cold water and hanging to dry for best results. The vintage wash and unique prints are designed to fade naturally, giving each pair a distinctive worn-in look.
Q: What's the best way to maintain the unique prints?
Wash in cold water, turn inside out to protect the print, and avoid harsh detergents or bleach. Remember, our designs are meant to fade and evolve - it's all part of the Valla Cool aesthetic! Each wash adds to the unique character of your piece.